Privacy Policy

Valora Taxi Rank ("Valora", "we", "us") is a taxi booking service operating in Zambia, currently in Lusaka, Mansa and Kitwe. This policy explains what information we collect from passengers and drivers, why we collect it, and the choices you have.

• Account details: your name, email address and mobile phone number.
• Driver details: driving licence number and expiry date, vehicle make, model, colour and number plate, photos of the driver and the vehicle, and the rank or area where the driver works.
• Location: pickup and drop-off addresses, and a driver's live position while they are online or on a trip. Passenger location is used to show nearby taxis.
• Trip and payment records: ride requests, trip times, distances, fares, driver shift fees, ratings and payment confirmations.
• Technical data: basic device and log information needed to keep the service running securely.

• To match passengers with nearby available drivers.
• To let a passenger and driver contact each other during an active ride.
• To show live driver movement so a passenger knows when the taxi will arrive.
• To calculate fares, driver shift fees and earnings.
• To handle safety reports, disputes and account support.
• To meet legal and tax obligations.

The app asks for permission to use your device location. Passengers' location is used to find the closest taxis. A driver's location is shared only while they are online, and is visible to a passenger only for the duration of that passenger's active trip. When the trip ends or is cancelled, the driver's live location and phone number are no longer visible to the passenger. You can turn location permission off at any time in your device settings, but some features will not work.

We do not sell your personal information. We share it only with: the driver or passenger you are matched with (limited to what is needed for the ride), our technology providers who host the service and process payments on our behalf, and authorities where the law requires it or where it is needed to protect someone's safety.

Fares are paid directly to the driver's mobile money number shown in the app, or through a connected payment provider. We keep a record of the amount and status of each transaction. We do not store your mobile money PIN or card details.

Account information is kept while your account is active. Trip, payment and safety records are kept for as long as the law requires and for dispute resolution. You can ask us to delete your account at any time.

You can ask to see, correct or delete your personal information, or to close your account. Contact us using the details below and we will respond within a reasonable time.

Valora is not intended for children under 18. We do not knowingly create accounts for them.

Access to data is restricted by account-level security rules, so users can only see the information relevant to their own rides. Fee and commission settings are visible to administrators only.

If this policy changes, we will update the date at the top of this page and, where the change is significant, notify you in the app.

Questions or requests about your information: email gejobs57@gmail.com.